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Resume renewed 7 November 2022

Help Desk in Belgrade

I am looking for a job in Belgrade, willing to relocate, $800, full time
Nerevarin Lina
Nerevarin Lina 24 years old, Stockholm, Sweden, higher education

Work experience

Senior support engineer
1 year 8 mo. Mar 2021 - Oct 2022
Technoserv, Novosibirsk + Remote
1 year 8 mo. Mar 2021 - Oct 2022
Identification and solving employees problems and issues in working with banking software. Assistance in VPN configurations.
Maintenance Specialist
9 mo. Aug 2020 - Apr 2021
IT-Fox, Novosibirsk + Remote
9 mo. Aug 2020 - Apr 2021
Used remote desktop software to assist clients with technical troubleshooting.
User Support Specialist
2 years Oct 2019 - Sep 2021
Click Storm, Novosibirsk + Remote
2 years Oct 2019 - Sep 2021
Supported the entire cycle of information assistance to participants in cybersports tournaments.

Higher education

University for Industry and Finance, Moscow
Management of the gaming industry and eSports.
Oct 2019 - Сurrent time
College of Trade and Economics, Novosibirsk
Economics, accounting and audit.
2 years 11 mo. Sep 2015 - Jul 2018

Additional information

Hard Skills

Hands-on experience in ITSM systems
Windows OS
Windows Server
Active Directory
Jira Confluence
Remote desktop Software: LiteManager, AnyDesk, Radmin

Soft Skills

Attentiveness: Not everyone is tech-savvy, which means that providing quality support is an important task nowadays - taking responsibility - trying to do work in the best way possible.

Cooperativeness: teamwork is one of the most important things to achieve goals. The ability to find the approach to each team member is very important.

Finding the solution of any problem: As an engineer, understand how important to find simple and effective solution, and provide operational support.
Any issue can bet solved by using logical approach on it.

Resume number: 81
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